We are committed to providing you high-quality products.We stand behind our goods that are tested and proven and want customers to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers fairly and respectfully that they, in turn, are fair and polite with us.
Our Return and Exchange Policy applies to all purchases made through https://toywithjoy.com/. If your purchase was through another marketplace, please review that marketplace’s return policy as it may be different.
Items are eligible to be returned or exchanged if they are in their original condition. Items not in this condition will not be accepted. Items which are damaged or defective may be returned or exchanged within 365 days. Final sale items cannot be returned or exchanged. Refunds require proof of purchase via an order number from our website.
RETURNS: Due to sanitary purposes, Used products are non-refundable.
DEFECTS: We aim to get it right the first time, which is why each set is checked 1-3 times throughout our quality control process. If you feel you have received a defective product, please email firstname.lastname@example.org, your order # and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this right.
EXCHANGES: Used products does not conduct exchanges. If in the event a product is defective a complimentary replacement set or gift card for the value of the product will be issued.